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Sandisk Cruzer Full Product DetailsThis USB flash drive features a durable metal casing that provides a dash of style. With capacities up to 64GB1, this secure, reliable flash drive can store even large files, including high-resolution images and HD video. It comes with SanDisk SecureAccess2 software, which makes it easy to create an encrypted, password-protected folder. Youll be able to share the files you wantand keep sensitive files private. Keep your most important files in easy reach, including HD video, high-resolution images, music, and personal documents. Thanks to the small hole in the metal casing, you can connect the Cruzer Force USB Flash Drive to a key ring or lanyard for convenient access. The application uses 128-bit AES encryption2, so youll be able to share your favorite media while preventing access to your private documents. Operating Systems supported by Cruzer drives: Windows Vista and higher, Windows XP SP2,Windows 2000 SP4. Mac users, see USB Flash Drive Memory card not detected on Mac USB port. NOTE: We have a few reports that applications for mobile devices such as Samsung KIES and HTC Sync may prevent the USB flash drives being recognized correctly. You may need to turn the application off for the USB drive to be recognized by your PC. Should this not resolve the issue you might need to close the background process of the application or uninstall the application for the drive to be recognized. If the Cruzer is not receiving ample amount of power from the USB port, it will not function properly. Some desktop computers may need to use the USB ports in back of the computer. NOTE: For flash drives with an LED, the LED will also not turn on if there is not enough power. ![]() SOLUTION 3 - Check status of the Cruzer under Device Manager. STEP 1 - Connect the Cruzer to the PC If you receive a USB Device Not Recognized error on the computer, the flash drive is most likely failed. Additional troubleshooting is unlikely to correct the problem. STEP 2 - Check under Device Manager NOTE: An administrator right to your computer may be required to perform below steps. Open the Computer Management Console Accessing the Computer Management Console 2. NOTE: The Cruzer might show up under several places under Device Manager such as: 1. Disk Drives 2. DVDCD-ROM drives 3. Universal Serial Bus controls as USB Mass Storage. If there is a yellow exclamation point () or question mark () beside the device, try to refresh the drivers. Right-click on the entry with the error mark, select Uninstall. On the top menu, click Action then select Scan for hardware changes. Double-click My Computer. Look for the Cruzer under devices with removable storage. SOLUTION 4 - There might be a conflict in drive letters, see Resolving drive letter conflict.
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